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In Depth: Epson C7500 CoverPlus 4 Year On-site Maintenance Contract
Epson’s C7500 on-site CoverPlus warranty contract aims to have a fully qualified Epson engineer on-site to repair your C7500 printer within 2-days from when the call is registered with Epson’s Customer Interaction Centre (CIC). Epson warranty contracts can only be bought whilst the printer is still covered under the original 12-month warranty or one of the extended warranty packages. If you have already taken out the 3, 4- or 5-year extension, then you can only then extend on an annual basis.
During your call to log the printer fault with Epson CIC, they may decide an on-site repair is unachievable and organise a printer swap out while they repair your printer at their workshop. Epson will take the best actions to ensure any mechanical issues that may arise with your printer are resolved with the least disruption possible.
Limits to the service:
The printer must be within the United Kingdom. Repair or replacement will be refused if, in Epson’s assessment, the failure or problem has happened because of any of the following:
- If a replacement part has been deemed end of life it will not be replaced as part of this cover.
- Wear and tear
- Alteration to the printer, unauthorised or inexpert repair, unauthorised or inexpert attempted repair
- Misuse of the printer including any use outside of Epson’s specification, extreme or inappropriate use, or use in an adverse or abnormal environment
- Non-Epson hardware used with the printer
We strongly recommend that any printer used in a operationally critical environment should be covered by an extended warranty. If you are unsure if this is correct cover for you or you have a fault on an out of warranty printer, please get in touch with our colour printer specialists for help 0800 085 8850 / firstname.lastname@example.org