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Frequently Asked Questions

What payment methods do you accept?

BACS transfer, credit or debit card phone payments and others, please contact us for more payment options.

 

Can I set-up an account and pay on credit terms?

Yes, our accounts team would be happy to review credit terms with you. Credit is subject to checks and will depend on your circumstances.

 

Do we offer label samples and/or printer demos?

We are able to send either generic or custom printed samples depending on the application, however initially we like to work with you to confirm your specific label requirements and then send you a quote. The same applies for our printer demonstration service. For more information on this, please let us know.

 

What is the difference between direct thermal and thermal transfer printing?

There are two thermal printing methods: direct thermal and thermal transfer. Each method uses a thermal printhead that applies heat to the surface being marked. Thermal transfer printing uses a heated ribbon to produce durable, long-lasting images on a wide variety of materials. No ribbon is used in direct thermal printing, which creates the image directly on the printed material. Direct thermal media is more sensitive to light, heat and abrasion, which reduces the life of the printed material.

 

What is the difference between dye and pigment inks?

Pigment inks are more durable and colour-fast compared to dye-based ink which tend to produce a stronger more vibrant colour. We recommend pigment inks for applications where durability and longevity is essential. Dye based inks are recommended for lower cost applications where the labels wouldn’t come into contact with water or chemicals.

Our customers love us

Arron
2 days ago
Great service, Jessica is always happy to help me process my order with proffesionalism and a stellar service!
Julie
2 days ago
Excellent service with a very quick delivery time, would highly recommend
David
5 days ago
Good prices and lead times. Very friendly people
Dace
1 month ago
Company was easy to deal with, easy and quick approach. Provided me with neccesary things, only thing is the lead time. Other than that happily to deal with them again
Lynne
1 month ago
Respond quickly to enquiries and delivery times are very good. Always happy to help with any urgent requirements.
William
1 month ago
Great service from System Print Media
Matt
1 month ago
Always a fantastic service provided by SPM with great pricing, good communication and speedy delivery. Jess is always quick to respond to any queries and always happy to give advice when needed.
Murray
1 month ago
Jessica always helpful, never have issues with labels and they turn up when expected. Any issues resolved quickly.
Richard
1 month ago
Systems Print Media have always been on hand to give us great advice when we're choosing printing options. They're always very helpful and supply us with the right product for our needs.
Chris
1 month ago
Rated 5 - Stars, due to excellent customer service. Quotations arrived same day when it was requested. Also, on our previous order, delivery commenced 1 day ahead of the lead time. Never had chased an overdue order. Which is all that we need from a supplier.