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Frequently Asked Questions

What payment methods do you accept?

BACS transfer, credit or debit card phone payments and others, please contact us for more payment options.

 

Can I set-up an account and pay on credit terms?

Yes, our accounts team would be happy to review credit terms with you. Credit is subject to checks and will depend on your circumstances.

 

Do we offer label samples and/or printer demos?

We are able to send either generic or custom printed samples depending on the application, however initially we like to work with you to confirm your specific label requirements and then send you a quote. The same applies for our printer demonstration service. For more information on this, please let us know.

 

What is the difference between direct thermal and thermal transfer printing?

There are two thermal printing methods: direct thermal and thermal transfer. Each method uses a thermal printhead that applies heat to the surface being marked. Thermal transfer printing uses a heated ribbon to produce durable, long-lasting images on a wide variety of materials. No ribbon is used in direct thermal printing, which creates the image directly on the printed material. Direct thermal media is more sensitive to light, heat and abrasion, which reduces the life of the printed material.

 

What is the difference between dye and pigment inks?

Pigment inks are more durable and colour-fast compared to dye-based ink which tend to produce a stronger more vibrant colour. We recommend pigment inks for applications where durability and longevity is essential. Dye based inks are recommended for lower cost applications where the labels wouldn’t come into contact with water or chemicals.

Our customers love us

Colette
9 hours ago
The process from order to delivery was smooth and straight forward, plus Jessica was very helpful throughout.
Umair
13 hours ago
Service is great from Jess everytike we talk - always friendly and expedite when needed. Had no issues and would recommend.
Mark
16 hours ago
Excellent customer service and pricing is very competitive. Goods arrived when stated, who could ask for more?
Paul
16 hours ago
Friendly and professional service, thank you.
Sophie
1 week ago
nothing is ever too much trouble. Very helpful
Amanda
1 week ago
Extremely helpful. Prompt delivery.
Asta
1 week ago
Perfect customer service and fast delivery! Amazing company and always quick to help with any queries. Highly recommend!!!
Keith
2 weeks ago
I've been dealing with Systems Print Media for two years now. Ordering is quick and easy and they are always helpful with product advice and after sales service. I'd have no second thoughts in recommending them.
Zach
2 weeks ago
Always been super quick delivery and lovely customer serivce :)
Laura
3 weeks ago
Always receive an efficient and friendly service