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Frequently Asked Questions

What payment methods do you accept?

BACS transfer, credit or debit card phone payments and others, please contact us for more payment options.


Can I set-up an account and pay on credit terms?

Yes, our accounts team would be happy to review credit terms with you. Credit is subject to checks and will depend on your circumstances.


Do we offer label samples and/or printer demos?

We are able to send either generic or custom printed samples depending on the application, however initially we like to work with you to confirm your specific label requirements and then send you a quote. The same applies for our printer demonstration service. For more information on this, please let us know.


What is the difference between direct thermal and thermal transfer printing?

There are two thermal printing methods: direct thermal and thermal transfer. Each method uses a thermal printhead that applies heat to the surface being marked. Thermal transfer printing uses a heated ribbon to produce durable, long-lasting images on a wide variety of materials. No ribbon is used in direct thermal printing, which creates the image directly on the printed material. Direct thermal media is more sensitive to light, heat and abrasion, which reduces the life of the printed material.


What is the difference between dye and pigment inks?

Pigment inks are more durable and colour-fast compared to dye-based ink which tend to produce a stronger more vibrant colour. We recommend pigment inks for applications where durability and longevity is essential. Dye based inks are recommended for lower cost applications where the labels wouldn’t come into contact with water or chemicals.