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Frequently Asked Questions

What payment methods do you accept?

BACS transfer, credit or debit card phone payments and others, please contact us for more payment options.


Can I set-up an account and pay on credit terms?

Yes, our accounts team would be happy to review credit terms with you. Credit is subject to checks and will depend on your circumstances.


Do we offer label samples and/or printer demos?

We are able to send either generic or custom printed samples depending on the application, however initially we like to work with you to confirm your specific label requirements and then send you a quote. The same applies for our printer demonstration service. For more information on this, please let us know.


What is the difference between direct thermal and thermal transfer printing?

There are two thermal printing methods: direct thermal and thermal transfer. Each method uses a thermal printhead that applies heat to the surface being marked. Thermal transfer printing uses a heated ribbon to produce durable, long-lasting images on a wide variety of materials. No ribbon is used in direct thermal printing, which creates the image directly on the printed material. Direct thermal media is more sensitive to light, heat and abrasion, which reduces the life of the printed material.


What is the difference between dye and pigment inks?

Pigment inks are more durable and colour-fast compared to dye-based ink which tend to produce a stronger more vibrant colour. We recommend pigment inks for applications where durability and longevity is essential. Dye based inks are recommended for lower cost applications where the labels wouldn’t come into contact with water or chemicals.

Our customers love us

6 days ago
Jessica is always helpul and gets our deliverys to us quickly
6 days ago
Quick service!
6 days ago
Efficient and freindly service
1 week ago
We have been using SPM Ltd for over 4 years as a supplier to our company. They are very easy to deal with, always quick to respond to any enquiries and offer a quick turnaround on orders.
2 weeks ago
Great service. Received order really quickly.
2 weeks ago
We have encountered no problems dealing with System Print Media. Our contact Jess is extremely efficient and helpful. We will continue to deal with this company in the future.
3 weeks ago
Systems print media are a great company to do business with, we have been dealing with them for several years and never had any issues, excellent communication and orders always arrive on time or early. Very professional team of people at all levels of the company, highly recommended.
3 weeks ago
A kind and helpful team. I would highly recommend
3 weeks ago
We've used System Print Media for years to supply our Epson labels. They consistently offer the most competitive prices (and we do shop about!) and if we're buying bulk the pricing gets even better. Dispatch and delivery is always very fast and the last time we had a customer service enquiry, they responded in just 8 minutes. Highly recommended.
3 weeks ago
Great company, very easy to deal with and fast friendly service. Able to answer all questions prompty.